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Customer Support and Partner Care

Require assistance with the systems below? Please contact Customer Support.
Need assistance with the ECHO - Device Support System? Please contact CAS Partner Support below.
Did you receive a Take Down notice? View our Take Down section.

Irdeto Customer Support Portal

The Irdeto Customer Support Portal is the primary entry point for customer support and provides online incident logging and tracking, access to key updates and product news, as well as access to the Customer Support knowledge base.

For urgent requests, a 24x7 telephone hotline is available per the numbers below. If you have related questions or require assistance, please contact us at irdetocustomerportal@irdeto.com.

Go to Portal

Urgent Support Requests

Please direct urgent requests to the regional 24x7 telephone numbers below:

Conditional Access

Europe, Middle East & Africa
+31 23 556 2444 (#1), 24x7

Americas
North America: +1 855 967 7104 (Toll Free), 24x7
LATAM: +1 612 200 8586, 24x7

Asia Pacific
+86 10 85276902, 24x7

Multiscreen, Rights and ActiveCloak

Irdeto SOC (Service Operation Centre)
Worldwide: +31 23 556 2444 (#2), 24x7
North America: +1 855 967 7104 (Toll Free), 24x7
LATAM: +1 612 200 8586, 24x7

CAS Partner Support

Please direct CAS-related inquiries to the systems/numbers below:

ECHO - Device Support System
T: +86 10 85304588 (Global Support)
E: IAGlobalCDI@irdeto.com