Trusted Home is an AI-driven security and Wi-Fi management solution that allows broadband providers to give their subscribers a premium, secure smart home experience. With no new hardware required, it puts consumers in control of their own protection and connectivity via an intuitive self-care app for Android or iOS that also offers parental controls. Providers can increase ARPU by offering a smart home management service to subscribers and reduce troubleshooting costs with insights from Trusted Home.
The Trusted Home SaaS platform monitors usage to detect and block threats, make recommendations and auto-tune router and device settings for improved security and Wi-Fi performance.
Trusted Home: The value-add subscribers really want
Increase ARPU with an offering the customer really wants
Network operators already using the Trusted Home technology see an average uptake of 60% within their customer base. Trusted Home’s convenience, premium user experience and peace of mind are valuable differentiators for high-ARPU premium subscription packages.
Improve customer satisfaction to drive acquisition and reduce churn
Trusted Home helps keep existing customers satisfied, reducing churn on broadband and associated IPTV or OTT products that depend heavily on Wi-Fi quality. Trusted Home also gives enhanced visibility of the devices in the home to enable fast, proactive customer care that can lead to tailored offerings and higher ARPU.
Limit upfront investment and risk
Operators can benefit from Trusted Home without the expense of replacing or adding hardware. Trusted Home’s consumer app is easily customized to the operator’s own brand and integrated into existing consumer apps.
Eliminate hardware lock-in
Trusted Home isn’t bundled with any hardware, leaving ISPs free to procure the hardware of their choice to achieve better price-performance, best-in-class hardware and software platforms.
Reduce customer care costs
Intuitive consumer self-care tools will decrease the volume of support calls to an operator’s helpdesk. Insight from Trusted Home into devices in use enables customer care to resolve connectivity and security issues without costly “truck rolls”.
Safeguard brand and reputation
Trusted Home helps operators build their reputation for security excellence and mitigate the risk of reputational damage from breaches affecting their customer base.